FAQs deliver
That's certainly possible! When you select a payment method you have the option to
to indicate whether the delivery address is the same as the billing address. If
If this is not the case, you can change the delivery address there. Enter it here
so enter the details of the desired delivery address and you will receive the
order to this address (the package only contains the packing slip, so no
invoice. so the prices are not visible which is very useful if it
(it concerns a gift).
If you want to collect your order from another location, for example
a PostNL collection point, you can choose in the 'Delivery' step
Pick up at PostNL. The package will remain there for a maximum of 7 days.
Please remember to bring your ID when you collect your parcel.
If you want to change the delivery address after placing your order, please contact us via our contact page (this is only possible if the order has not yet been shipped).
We deliver our parcels via PostNL's parcel service, reliably and professionally.
If your order is a parcel shipment, you will receive a separate email with
contains the tracking code of your shipment. If you click on it you can see
when PostNL expects to deliver the package to you.
During the ordering process you can choose a time slot, the available
The time slot depends on the time of order. You can also order evening delivery.
select, for this you pay +2.00 euros shipping costs.
Are you
If you are often not at home, you can also choose to have it delivered directly to
to have your package delivered to a post office where it will be kept for 7 days. You
You can then choose from multiple parcel points in your area.
When collecting your package you must be able to show your ID if required
is asked.
In case of regular delivery, the order applies
will be offered once to the delivery address you specified.
If you are not at home, the postman will leave a message where you can
order can be picked up.
We do not ship some items ourselves, but the supplier ships them directly to you.
Unfortunately, you cannot choose the order time or have these shipments delivered to a post office.
You will see the delivery time with the articles.
We use different delivery times, which may depend on the product or warehouse.
For most products: Orders placed before 3:00 PM will be delivered the next business day.
We also use:
- Ordered before 12:00, delivered the next working day.
- 1-2 business days
So, do you have an urgent order? Double-check the delivery time, and if in doubt, contact us! Sometimes we can go the extra mile.
Yes, that is possible!
You can choose Pick up during checkout.
You can only collect your order at our location in Zwolle at Schoenerweg 1.
Your order will be ready here within 1 to 2 business days. You will receive an email when your order is ready to be collected.
Return FAQs
Exchanges/Returns
All orders have a 14-day inspection period, unless otherwise agreed.
You can return the product within this period.
You can return your product by sending an email to info@pogo-designshop.nl , including your order number. We would appreciate it if you also stated the reason for the return.
What are the exceptions
Special assignments,
Custom work and engraving are delivered as agreed. These goods
cannot be returned if the products do not meet your expectations
have been delivered.
These agreements are of course made in advance and in consultation.
Please note regarding returns:
The product must be returned undamaged and, if possible, in the original packaging.
Return shipping costs are the buyer's responsibility, unless otherwise agreed.
What do we reimburse then?
The entrepreneur
reimburses all payments made by the consumer, including any
delivery costs charged by the entrepreneur for the
returned product, without delay but within 14 days following the
day on which the consumer notifies him of the withdrawal. Unless the entrepreneur
If you offer to collect the product yourself, you may wait with the refund
until he has received the product or until the consumer proves that he
returned the product, whichever is the earliest.
The entrepreneur uses the same payment method for reimbursement that the
consumer has used, unless the consumer agrees to another
method. The refund is free of charge for the consumer.
Products can be returned to the following address:
Pogo design shop
Schoenerweg 1B
8042 PJ Zwolle
0031-(0)6-26202325
The right of withdrawal, there are quite a few different versions of this.
so how does it work again?
You have the right to cancel your order up to 14 days after receipt without giving any reason.
reason to cancel. After cancellation you have another 14 days to
return the product. You will then receive the full order amount
including shipping costs credited. Only the costs for returning
home to the web shop are at your own expense. These costs
vary per carrier and per package, consult for the exact
rates on your carrier's website. If you use your
right of withdrawal, the product will be delivered with all accessories and –
if reasonably possible – in the original condition and packaging
be returned to Pogo-designshop. To use this
You can contact us directly via the contact page. We will
then the order amount due within 14 days after registration
refund of your return provided the product has already been returned in good order
has been received.”
FAQs payment
Of course that's possible! Feel free to send an email
containing your name and order number so that we can process the order.
Look it up in our system. We will send the invoice as soon as possible by
email.
You can pay with the following payment methods, the offer may vary per destination country.
- iDeal
- PayPal
- Transfer in advance
- Visa
- Mastercard
- Maestro
- MR Cash
- Dexia e-banking
- Soforuberweisung
- Klarna pay later*
- VVV gift card
- Webshop Giftcard
- In3
In order to serve you as best as possible in terms of the range of payment methods,
but also to ensure payment security with maximum quality
Pogo-designshop.nl uses a payment service provider to process your order
either a PSP.
This may result in you being asked to pay during checkout.
name Mollie. Mollie is the PSP that is used and our
payments processed. They will collect the payment, but also give you a
send a reminder if a payment has not been completely successful, and via this
same company you will also see a reversal of a return.
If you have any questions about this, you can of course contact us by phone or email.
Our site is secured using advanced SSL technology
secured. The transaction data is encrypted and your data is
sent securely over the internet.
If you choose upon delivery
For collection, you must pay for the order via the website
one of the above payment methods. This is because payment upon collection
unfortunately this results in many uncollected orders and that is a shame,
These items are then reserved for a long time without reason.
Post-payment is possible through Klarna.
Klarna payment methods
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34
In Stockholm, Sweden, we offer you the following payment method(s).
Payment must be made to Klarna.
Post-Payment
You can find more information in Klarna's terms and conditions . General information about Klarna can be found here .
Your personal data will be processed by Klarna in accordance with the
applicable data protection law and processed as described in Klarna's privacy statement .